There are two services in Western Sydney:


  • Refuge Outreach Action Response (ROAR); and
  • Domestic Violence After Hours Service (DVAHS)

Refuge Outreach Action Response (ROAR)

Refuge Outreach Action Response (ROAR) operates in Sydney’s Hills district and Blacktown area and provides crisis refuge accommodation for women with children escaping DFV. The service also delivers mobile outreach support for people who are escaping/experiencing DFV, and/or homeless, or at risk of homelessness.

The service operates in Blacktown and Hills Local Government Areas and has these priority target groups:

  • Women with children who are escaping or experiencing domestic and/or family violence
  • Women with children who are leaving institutions
  • Fathers with accompanying children
  • Other family groups

If you would like to get in contact, please call us on 02 9621 0800 or use the Contact Us page.


A closer look at ROAR

At ROAR we assist clients to achieve their stated goals through a variety of ways including provision of short to medium term accommodation and through meeting with people in their own homes, somewhere within the community that the client feels comfortable, or at times in a correctional facility if this is where the individual requiring support is located.

Our short term accommodation is one of only two refuges within NSW where animals can be accommodated with the family. We have purpose built enclosures for dogs and cats and capacity to accommodate other animals based on need. This can be a very important differentiator for women who are trying to leave violence. Pets being housed with clients can also significantly reduce the trauma to all family members and enables women to leave the violence with at least the knowledge that loved pets are also safe.

When clients access ROAR we support them through case management practice to explore what it means to them to have wellbeing and feel safe and secure. After we have jointly discovered what goals individuals want to achieve for themselves and their family we facilitate the development of a plan to support them to achieve overall wellbeing for themselves and their family. We assist clients with information that better prepares them to make informed choices about theirs and their families’ future.

At ROAR we aim to support individuals to transition through major events and continue support until clients have increased resilience and are stable within their life situation and are no longer in need of our support.

Domestic Violence After Hours Service (DVAHS)

Domestic Violence After Hours Service (DVAHS) provides an after hours response for women, and women with accompanying children in Western Sydney who are experiencing or escaping DFV.

The service operates across Western Sydney and supports;

  • Women and any accompanying children who are accommodated in temporary accommodation due to escaping DFV.

At DVAHS whilst we provide services through a case management process this is very targeted and predominantly focuses on emotional support, obtaining accommodation and other urgent services to address any financial, legal, family law or safety matters that may be present.

This service is available through formal referrals from Link2Home. The Link2home telephone service is available 24 hours a day, 7 days a week, every day of the year on 1800 152 152. This is a free call from a landline.

Support Services Options

  • If you are in immediate danger please contact the Police 000