Manager – DFV Crisis Support
Fixed Term Contract
Western Sydney
Life at DVSM
Domestic Violence NSW Service Management (DVSM) is a registered charity which aims to prevent and to provide support for people escaping/experiencing Domestic and Family Violence and homelessness. Our vision is a world where women, families and communities live free from violence, have equal rights, opportunities, and the freedom to reach their potential.
A key part of working in this role is to demonstrate our values in day-to-day work. These values are:
- Person Centred - We listen and embrace diversity to support our clients to achieve their self-defined goals.
- Excellence - We exceed expectations with our professionalism and evidence-based products, programs and services.
- Respect - We remain open minded and nonjudgmental.
- Integrity - We are ethical, transparent and accountable.
Your Opportunity
The Crisis Support team provides 24 hour support and intake for women, with or without children, at risk of or experiencing homelessness as a result of domestic and family violence.
Reporting to General Manager Operations, the Manager – Crisis Support will lead, coach and mentor the team on best practice in their service delivery, safety planning and risk management.
This is a great opportunity for you to showcase your talent and leadership in delivering person centred, trauma informed support to women and children who access our services.
Your Impact
- Lead a psychologically safe team culture for staff to provide great practice to clients and each other.
- Manage and monitor CIMS including case notes, vacancies, brokerage, “No Wrong Door”.
- Develop, refresh and review service policies and practices to ensure meet service and contractual requirements in collaboration with the General Manager of Operations.
- Provide opportunities for debriefing, reflection and learning within the services team.
- Collaborate with the Service Managers and General Manager Operations on budget reviews.
- Partake in manager on call roster as second in charge.
- Ensure the service is compliant with ASES and ACF accreditation standards.
- Maintain a positive attitude and contribute to a supportive and inclusive work environment.
- Embrace challenges as opportunities for growth and collaborate with the team to find creative solutions.
What you'll bring to the role
- Bachelor degree in social work, psychology, counselling is desired.
- Experience in people management is highly desirable.
- Demonstrated experience of working in the DFV sector, family services and/or women’s services is essential.
- Demonstrable knowledge of Trauma-informed, Response-based and Domestic Family Violence Practices.
- Proven track record of working effectively in a collaborative environment to achieve shared goals.
- Excellent communication and interpersonal skills, with a strong focus on collaboration and teamwork.
What DVSM will provide for you
- Not-for-profit salary packaging, reducing your tax (details via Access Pay).
- Rewarding Work - Work for an organisation who is committed to supporting families who have experienced DFV achieve their best outcome.
- Access to Learning and development and professional supervision.
As we are an organisation that supports and services for women and children, to be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.
For more information about who we are and what we do, please explore our website